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Complaints Procedure

Get in Touch

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Complaints Procedure

Either call us on 0203 544 2323

Or write to us at Head Office, 3rd Floor
207 Regent Street, London W1 H3BB

Or email us info@fibrespanuk.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 4566031.

Address

London Office:

Head Office
3rd Floor
207 Regent Street
London
W1 H3BB

Get Directions

LEEDSShowroom

Express Bifold Doors
Unit 23, Millsure Park Lane,
Millsure Park Industrial Estate
Leeds
LS11 0BL

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WatfordShowroof

BRE Innovation Centre
Bucknalls Lane
BRE Watford
Herfordshire
WD 25 9XX

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